Frequently Asked Questions

Frequently Asked Questions (FAQ) - Zelis Art Shop

Orders & Shipping

1. How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. We accept multiple secure payment options.

2. Where do you ship to?
We currently ship to various locations worldwide. You can check available shipping options at checkout.

3. How long does shipping take?
Delivery times vary depending on your location. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days.

4. How much does shipping cost?
Shipping costs vary based on your location and chosen shipping method. Free shipping may be available for orders over a certain amount—check our latest promotions!

Returns & Exchanges

5. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original condition with tags attached.

6. How do I initiate a return?
Contact our support team with your order details, and we’ll guide you through the return process.

7. Can I exchange an item?
Yes! If you’d like a different color or style, contact us within 7 days of receiving your order.

Product & Care

8. What materials are your bags made of?
Our bags are crafted from high-quality materials, including premium suede, leather, and durable fabrics. Each product page provides detailed material information.

9. How do I care for my bag?
To maintain the quality of your bag:

  • Keep it in a dust bag when not in use.
  • Avoid prolonged exposure to direct sunlight and moisture.
  • Clean gently with a soft cloth.

Payments & Discounts

10. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

11. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive discounts, early access to new collections, and special sales.

Customer Support

12. How can I contact you?
For any inquiries, reach out to our customer support team via email at support@zelisartshop.com or through our contact page.

If you have any other questions, feel free to reach out. Happy shopping at Zelis Art Shop!